Privacy Policy
WELCOME TO AUNO PRIVACY POLICY
AUNO (“AUNO”, “we”, “us” or “our”) is committed to protecting your privacy and handling personal information in a transparent, responsible, and secure manner.
This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected by AUNO through our website, online store, customer support channels, marketing activities, and any other interactions you have with us.
1) OUR DETAILS
ABN: 40 281 959 633
Business address: 13 Aspen St, Caboolture QLD 4510
2) MEANING OF PERSONAL INFORMATION
“Personal information” has the meaning given in the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in material form or not.
3) TYPES OF PERSONAL INFORMATION WE COLLECT
3.1) INFORMATION YOU PROVIDE DIRECTLY
We may collect personal information directly from you, including:
- Full name
- Billing and delivery addresses
- Email address
- Telephone number
- Account login credentials
- Order, transaction, and payment records
- Warranty, return, and service history
- Communications with our customer support team
- Preferences relating to marketing and communications
Payments are made via bank transfer. We do not collect or store credit card details.
3.2) INFORMATION COLLECTED AUTOMATICALLY
When you access or use our website, we may automatically collect information such as:
- Internet Protocol (IP) address
- Device identifiers and characteristics
- Browser type, operating system, and settings
- Date, time, and duration of visits
- Pages viewed and interactions with the website
- Referring websites or search terms
- Cookies, pixels, and similar technologies
3.3) SENSITIVE INFORMATION
Sensitive information (as defined under the Privacy Act) includes information such as health data or biometric information.
AUNO does not generally collect sensitive information. If sensitive information is required, it will only be collected with your consent or where permitted or required by law.
4) HOW WE COLLECT PERSONAL INFORMATION
We collect personal information when you:
- Visit or browse our website
- Create an account or place an order
- Contact us via email, phone, or online forms
- Participate in promotions, surveys, or competitions
- Subscribe to marketing communications
- Interact with our social media or advertising platforms
5) PURPOSES FOR COLLECTING AND USING PERSONAL INFORMATION
We collect and use personal information for purposes including:
- Processing, fulfilling, and delivering orders
- Managing payments and preventing fraud
- Providing customer support, warranty, and after-sales services
- Communicating order confirmations, updates, and service notices
- Managing customer accounts
- Improving our website, products, and services
- Conducting analytics, research, and business planning
- Sending marketing communications (where permitted)
- Administering promotions and competitions
- Complying with legal and regulatory obligations
6) MARKETING COMMUNICATIONS
We may use personal information to send marketing communications about AUNO products, services, promotions, and events.
You may opt out of receiving marketing communications at any time by:
- Using the unsubscribe function in our emails, or
- Contacting our Customer Support team
Opting out of marketing communications does not affect essential transactional or service-related communications.
7) DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably necessary for business operations, including:
- Delivery, courier, and logistics providers
- Payment processors and fraud detection services
- IT service providers, hosting providers, and cloud platforms
- Marketing, analytics, and advertising partners
- Professional advisers such as accountants, auditors, and legal advisers
- Government agencies, regulators, or law enforcement where required by law
- Parties involved in a merger, acquisition, or sale of business assets
We do not sell personal information to third parties.
8) OVERSEAS DISCLOSURE OF PERSONAL INFORMATION
Some third-party service providers may store or process personal information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that the overseas recipient handles the information in a manner consistent with Australian privacy laws and this Privacy Policy.
9) COOKIES, ANALYTICS, AND ONLINE TRACKING
We use cookies and similar technologies to:
- Enable core website functionality
- Remember user preferences and settings
- Analyse website traffic and usage patterns
- Improve website performance and user experience
- Deliver advertising and marketing communications
You may manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.
10) SECURITY OF PERSONAL INFORMATION
We take reasonable technical and organisational measures to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification or disclosure
These measures include secure systems, restricted access controls, and the use of reputable service providers.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11) DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, taxation, and regulatory requirements.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
12) ACCESS AND CORRECTION OF PERSONAL INFORMATION
You may request access to personal information we hold about you and request correction if it is inaccurate, out of date, incomplete, or misleading.
Requests should be made using the contact details below. We may require identity verification and may charge a reasonable fee where permitted by law.
13) PRIVACY COMPLAINTS
If you believe that we have breached the Privacy Act or the Australian Privacy Principles, you may lodge a complaint with us.
We will investigate and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
14) THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. AUNO is not responsible for the privacy practices, content, or security of third-party websites.
15) CHILDREN’S PRIVACY
Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children without parental or guardian consent.
16) CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be published on our website with an updated effective date.
17) CONSENT
By using our website, creating an account, or providing personal information to us, you consent to the collection, use, and disclosure of personal information in accordance with this Privacy Policy.
18) CONTACT US
If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, our support team is here to help.
Please email us at shop@auno.com.au.
