Help and FAQs
WELCOME TO AUNO HELP AND FAQs
We’ve put together answers to common questions to make your shopping experience as smooth and stress-free as possible.
If you need any help at all, our customer support team is always happy to assist.
ORDERING
How do I place an order?
Browse our website, add items to your cart, and proceed to checkout. Once your order is placed, you’ll receive an email confirming your order details.
Will I receive an order confirmation?
Yes. You’ll receive an order confirmation email shortly after placing your order.
Once your order is dispatched, we’ll send you another email with delivery details.
Can I change or cancel my order?
We understand that sometimes plans change.
If you need to update or cancel your order, please contact AUNO Customer Support as soon as possible. We’ll always do our best to help and make things right for you before your order is processed or dispatched.
PAYMENT
What payment methods do you accept?
At this time, AUNO accepts bank transfer payments to our Australian business bank account.
Once you place your order, you’ll receive clear payment instructions by email.
Orders are processed as soon as payment has been received and confirmed.
We’re actively working to introduce additional payment options in the future.
When is my order processed?
Orders are processed after payment has been confirmed.
Please note that bank transfers may take 1–2 business days to clear, depending on your bank.
DELIVERY AND SHIPPING
Do you deliver across Australia?
Yes. We deliver to addresses across Australia.
How much does delivery cost?
We offer free standard shipping on all orders within Australia.
How long does delivery take?
Estimated delivery timeframes:
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- Metro areas: 2–5 business days
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- Regional areas: 3–7 business days
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- Remote areas: May take a little longer
Delivery times are estimates and may vary due to factors outside our control.
For more details, please see our Shipping & Delivery page.
Will I receive tracking information?
Yes. Where available, tracking details will be emailed to you once your order has been dispatched.
RETURNS AND REFUNDS
What is your return policy?
We offer 30-day change-of-mind returns on all items.
As long as the product is returned in good condition with original packaging and proof of purchase, we’ll be happy to assist with a refund or exchange.
Opening an item to inspect or test basic functionality does not affect return eligibility.
What if my item is faulty?
If your item is faulty or not fit for purpose, you are entitled to a replacement or refund in line with Australian Consumer Law.
How do I start a return?
Simply contact AUNO Customer Support and we’ll guide you through the process.
Approved returns are issued with a Return Authorisation (RA) number to ensure everything is handled smoothly.
For full details, please visit our Returns & Refunds Policy page.
WARRANTY
Do your products come with a warranty?
Yes. All AUNO products are covered by a 12-month warranty against manufacturing faults.
Your warranty rights apply in addition to your rights under Australian Consumer Law.
ACCOUNT AND PRIVACY
Do I need an account to shop with AUNO?
No account is required to place an order.
However, creating an account allows you to view your order history and manage your details more easily.
How is my personal information handled?
We take your privacy seriously. All personal information is collected and handled in accordance with our Privacy Policy and Australian privacy laws.
ACCESSIBILITY
Is your website accessible?
AUNO is committed to providing an accessible and inclusive website experience.
If you experience any difficulty accessing our website or need assistance placing an order, please contact us — we’re here to help.
More information is available in our Accessibility Statement.
SUPPORT AND CONTACT
How do I contact AUNO Customer Support?
If you have a question or need assistance at any stage, our support team is happy to help.
Please email us at shop@auno.com.au.
